Privacy Policy

1. Introduction

Triple Crown Moving Systems (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with our company, or engage our moving brokerage services.

By using our website or retaining Triple Crown Moving Systems, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect both personal and non-personal information, including:

• Personal Information: Name, address, telephone number, email address, and any other data voluntarily provided in connection with obtaining a moving quote or coordinating services.
• Move Information: Origin and destination addresses, inventory details, preferred dates, and other details necessary to coordinate your move with our vetted carrier partners.
• Technical Information: Browser type, IP address, operating system, cookies, and analytics data collected automatically when using our website.

3. How We Use Your Information

We use your information to:

• Provide moving quotes, coordinate moves with carrier partners, and manage your booking.
• Communicate with you regarding your move, appointments, billing, and service updates.
• Maintain internal records and comply with federal and state regulations governing moving brokers.
• Improve website performance and enhance customer service.

We will not use your personal information for marketing purposes without your explicit consent.

4. Communication Methods & Telecom Consent

A. Communication Channels

We use the contact information you provide to communicate with you through the following channels:

• Text Messages & Phone Calls: For service-related communications such as moving estimates, updates, and essential notifications.
• Emails: To send you your moving estimate, service updates, confirmations, and promotional messages.

B. Text Messaging Opt-In Disclosure

• Separate and Explicit Consent: In compliance with the Telephone Consumer Protection Act (TCPA) and related guidelines, we require your express, separate consent to receive text messages. This consent is obtained through a distinct opt-in process that is not bundled with other forms of consent.
• Disclosure Details:
  • Nature of Messages: By opting in, you agree to receive text messages that may include automated messages.
  • Message Frequency and Costs: You will be informed of the potential frequency of messages and any applicable message or data rates.
  • Opt-Out Instructions: You can opt out at any time by replying “STOP” to any text message you receive.
  • Toll-Free Text Messaging: When applicable, toll-free numbers used for text messaging adhere to the same strict opt-in requirements, ensuring that the consent for receiving such messages is clear and separate from any voice call consents.

C. Phone Call Consent

• Consent for Calls: By providing your phone number, you consent to receive phone calls from us regarding your moving estimate and service updates.
• Opt-Out Process: To update your preferences or opt out of non-essential calls, please contact us directly. Essential service-related calls will continue to be provided regardless of promotional opt-outs.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only when necessary to:

• Coordinate your move with licensed, insured carrier partners who are contractually bound to handle your information responsibly.
• Engage trusted third-party vendors (e.g., secure cloud storage, CRM systems) who are bound by confidentiality agreements.
• Comply with legal obligations or protect our rights.
• Respond to valid requests from law enforcement or government agencies.

SMS opt-in data and phone numbers collected for the purpose of SMS messaging are not shared with any third party or affiliate company for marketing purposes.

6. Data Security

We use administrative, technical, and physical safeguards to protect your data, including encrypted file storage, password-protected systems, and secure communications. However, no online transmission or storage system is 100% secure. We encourage customers to avoid sending highly sensitive information by unencrypted email.

7. Data Retention

We retain customer and move records for the period required under applicable federal and state regulations, unless you request an earlier deletion consistent with legal and regulatory standards.

8. Your Rights

You have the right to:

• Request access to the information we hold about you.
• Request correction or deletion of your personal data, subject to legal retention obligations.
• Withdraw consent for non-essential data processing.

Requests may be sent to info@triplecrownmovingsystems.com.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings; however, some website features may not function properly without them.

10. Links to Other Websites

Our website may contain links to third-party sites. Triple Crown Moving Systems is not responsible for the privacy practices or content of those external websites.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under the age of 13.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised “Effective Date.”

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact: